Refunds, Cancellation & Billing

Effective: [2026-09-22]. Handled by Gawin Century Limited via Stripe.

1.Cancellation

You can cancel anytime in account → Subscription or Stripe Customer Portal. Cancellation stops future renewals; current paid period remains accessible until expiry. Monthly plans cancel at next billing date; annual plans at renewal date.

2.Refunds

• Free tier: no payment, no refund.
• Paid monthly: generally no prorated refund for elapsed days, except where mandatory local consumer law requires otherwise (e.g., statutory cooling-off). First-time billing error/duplicate may be refunded on written request within 14 days.
• Paid annual: refund for unused full months may be considered on case basis; mandatory consumer rights notwithstanding.
• Institutional/custom contracts: governed by the executed order, not this page.

3.Taxes

Checkout may show VAT/GST/sales tax depending on your location and Stripe Tax settings. Prices listed exclude tax unless stated inclusive.

4.Failed payments

If a charge fails, we retry per Stripe rules and may downgrade to free after failed retries. You remain responsible for updating billing details.

5.Chargebacks

Contact support@gawinresearch.com before disputing; we will try to resolve eligible issues directly.